Support
Need help? We've got you covered.
Frequently Asked Questions
How do I scan a sake bottle?
Tap the ๐ธ Scan button on the home screen or bottom navigation. Point your camera at the front and back labels of the bottle. Make sure the label text is clearly visible and well-lit โ Japanese and English labels both work, and partially visible text usually works too. Tap 'Analyze' and wait a few seconds to meet your spirit.
What if SakeSpirit doesn't recognize my sake?
Try these tips: (1) Make sure both the front and back labels are in frame, (2) Ensure good lighting โ avoid harsh shadows or glare, (3) Hold the camera steady and close enough to read the label text, (4) If the bottle is wrapped or foil-covered, try scanning from a different angle. If it still can't identify the bottle, you'll see a helpful error message and can try again. Some very rare or unlabeled bottles may not be recognizable.
How do I save my spirits?
After scanning and viewing your spirit's card, tap the 'Save to Collection' button. You'll need to be signed in to save spirits โ tap 'Sign In' and create a free account with your email. Once saved, your spirit appears in your Gallery and is synced across all your devices automatically.
How do I delete a spirit from my collection?
Open your Gallery, tap on the spirit you want to remove, and scroll down to find the 'Delete Spirit' option on the spirit detail page. You'll be asked to confirm before deletion. Note: deleted spirits cannot be recovered, but you can always rescan the same bottle to create a new one.
Is my data private?
Yes. Your sake collection, tasting notes, and account details are stored securely in your private account and never sold or shared with third parties. Bottle photos you scan are processed for label analysis and then discarded โ we don't store your original photos on our servers. Payment details are handled by our payment processor; we never see your card numbers. See our Privacy Policy for the full list of processors.
How do I contact support?
Email us at support@sakespirit.com โ we typically respond within 1โ2 business days. Please include your account email and a description of the issue so we can help you as quickly as possible.
Contact Us
Can't find what you're looking for? Reach out directly โ we're happy to help.
โ๏ธ support@sakespirit.comWe respond within 1โ2 business days.